Support

Last updated: September 20, 2026

Need help with the METHOD app? This page covers common questions. If you can't find what you need, contact us directly below.

Getting started

• Logging in: METHOD is provided by your personal trainer. You'll receive a login code and temporary password from your trainer to complete your first sign-in. If you haven't received these, contact your trainer.
• Forgot your password? Use "Forgot password?" on the login screen. You'll receive a 6-digit code by email to reset it.

Common issues

• Not receiving notifications: check that notifications are enabled for METHOD in your device's system settings, and that you have an internet connection.
• Workout or diet plan not showing: your trainer manages your program. If content looks missing or out of date, reach out to your trainer first, then contact us if the issue persists.
• App crashing or not loading: try closing and reopening the app, and make sure you're on the latest version from the App Store or Google Play.

Account and data

You can permanently delete your account and all associated data at any time from within the app: Profile > Danger Zone > Delete Account. This action is irreversible.

For questions about how your data is handled, see our Privacy Policy.

Contact us

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